01 - FreeShip75 02 - Simparica 03 - Revolution Collar04 - Snooza05 - Glyde06 Nexgard SpectraPro Plan08 - Kong Cat

Shipping & Returns

Delivery Of Your Products

Delivery time takes approximately 3-5 working days from the date payment is received.

With large bulk consignments we will endeavour to deliver your consignment within our standard terms but due to the nature of some goods or in the case of remote location we will inform you of the expected delivery time by e-mail before dispatch.

We reserve the right to adjust shipping charges if the incorrect region for delivery is selected, or if your location is considered remote by the most relevant shipping carrier.

In all cases you will be informed of additional shipping charges before goods are dispatched.

Stefmar PetCare Pty Ltd makes every effort to deliver your Product according to the estimated delivery times provided by shop.stefmar.com.au at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us at sales@stefmar.com.au.

We encourage you to visit the respective courier's website and track your order to view the delivery status of your products, information of consignment note and link to courier supplied in shipping notification e-mail.

Unless otherwise agreed by us, we will deliver your products to the address indicated on your “Order Confirmation”. It is the customers’ responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required. Redelivery will incur additional charges.

It is the customer's responsibility to ensure they can accept all deliveries in regards to unloading of items such as having a forklift available if required. In the case of hand unload assistance being required at destination this will be charged to the customer at point of unload.

We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all products will pass to you on upon issuing a tracking delivery number.

Damaged or Faulty Goods, Exchange and Refunds.

We endeavour to ensure your goods are packed in the appropriate manner to ensure fail safe delivery however it is the buyer's responsibility to ensure there are no breakages or missing items at the time of delivery. Any breakages or missing items must be notified to sales@stefmar.com.au within 7days of delivery. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).

In cases where goods appear to have been damaged or broken in transit and is clearly visible from the external packaging, we advise you to refuse to accept the order and notify us immediately. If possible photograph the consignment immediately and e-mail the details to sales@stefmar.com.au. We will subsequently advise the freight company of the issue and will replace or repair any item that has been damaged in transit where required.

By signing for and accepting a delivery you are acknowledging that the parcel has has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.

When "Authority to leave" has been granted by the buyer. In such circumstances Stefmar Pet care does not accept any liability in the event of missing parcels. If a buyer gives "Authority to leave" and does NOT specify a specific delivery location, the buyer gives authority to the shipping carrier personnel to make the decision on there behalf. If the specified location is deemed unsafe by the shipping carrier, a more suitable location may be used instead. We will however do everything possible by lodging enquiries, claims and liaising with freight carriers on the buyers behalf. Note: The final decision is at the discretion of the freight carrier.

Exceptions to any of the above is at the discretion of Stefmar PetCare Pty Ltd management.

Prior to returning any products you must contact us for authorisation and returned within 21 Days. Merchandise returned without authorisation may be declined and returned to sender.

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.

For warranty claims, please contact us to make appropriate arrangements.

Please select your purchase items carefully; as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. (Exceptions to this are at the discretion of Stefmar PetCare Pty Ltd management).

We do not cover freight expenses on warranty claims.

Any re-delivery charges are the responsibility of the customer.

Returned goods (after approval) due to change of mind or incorrectly ordered may incur a restocking fee of up to 20% of the consignment value. Freight/Shipping or Handling Fees/Expenses associated are non refundable.

Returned goods (approved refunds), associated freight expenses are non refundable.

All returns and Breakage notifications must be made within 7 days of original delivery.

Statutory Conditions and Warranties

Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties.

For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au  or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/publications/consumer-guarantees-a-guide-for-consumers

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